MobileWare, Inc. | Your Enterprise Mobility Management Partner
  Phone: 866.850.7682 |   Email: info@mobilewareus.com

MobileWare provides enterprise-level cradle to grave wireless phone services. We design your wireless strategy, procure and monitor the contracts with the wireless providers, manage and maintain the devices, and assure the security of your wireless phones for you so you can focus on your business. Since we work with every major wireless carrier (Verizon, AT&T, Sprint, and T-Mobile), we offer virtually every available phone and phone accessory and we are able to negotiate the best rates possible for your applications. Elements of the mobile lifecycle are broken out into four distinct modules. Some modules overlap in certain areas. For example, the Inventory module provides advanced procurement capabilities that enhance the Core offering.

Core Services Module

MobileWare offers our core services at no cost.

Procurement
Order devices based on your carrier contract pricing and ensure end user receives device within your SLA timeframe
Provisioning
Provision rate plans at point of procurement and manage and track all moves, device adds and changes.
Order Logistics, Staging & Tracking
Track plans and devices ordered between bill cycle dates and provide custom staging or bundling for each order.
MACD
Trained account team whose members understand your mobility goals, policies and procedures.
Device Retirement / Recycling
Support agreed upon process for replacing and recycling devices. We offer an advanced recycling program.

Inventory Module

MWare360, MobileWare’s Mobility Management system provides:

Inventory/Asset Management
See and manage all of your inventory and telecom assets across the enterprise on a single interface.
Expense Management
See all of your billing data on a single interface and easily optimize and clean up billing across the enterprise.
Procurement
Advanced procurement system allows you to set up user, device & Plan profiles with an integrated approval engine.
Policy Creation
Manage wireless use policy distribution and acceptance and receive alerts when users violate policy.
Bill Allocation
Allocate Billing Across centers automatically based on your accounting hierarchy.
HR/Billing Reconciliation
Synchronize your carrier billing data with your HR data to efficiently match services to users and process terminations.

Mobile Device Management (MDM) Module

Manage mobile devices from a cloud based management interface.

Remote Troubleshooting
Mobileware or your IT staff can remotely assist users, configure their devices and troubleshoot problems.
Device & Application Management
Locate devices and manage and push applications and device updates over the air.
Security
Lock, wipe and disable functions on mobile devices, with the ability to leave personal items intact.
Service Management
Track and report service outages, available wireless coverage by region.
Policy Development / Enforcement
IT policy setting can be enforced on a device-by-device level (i.e. lock camera functions, etc).

Help Desk Module

Help desk support hours of operation includes 9 hours of service in customer specific time zone (between 7:00am to 7:00pm CST). 24/7 help desk available

Remote Troubleshooting
MobileWare staff can remotely assist users configure their devices and troubleshoot problems.
Carrier Service Issue
Work with en user on carrier service issues. Track and report service outages, available wireless coverage by region.
User Errors
Provide end users with general instruction and training.
Basic Sync/Client IT Issue
Manage basic Sync admin, password resets, etc.
MACD (Moves/Adds?Changes/Delete)
Provide the MACD functions to resolve end user issues as necessary.